(1) Sizing

What bracelet size should I choose?

Measure your wrist using a tape measure, and depending on the style of bracelet and how close of a fit you like wearing your bracelet, add at least 0.5in (1.3cm) to the measurement and that will give you the bracelet size you should choose.
For example if you measure your wrist and it is 7in, order at least a 7.5in bracelet.

(2) Online Shop

What forms of payment do you accept?

Payments are processed via Paypal so we are able to accept the major credit cards Visa, MasterCard, American Express and Maestro as well as direct PayPal account payments.

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. You can still make a safe and secure payment through PayPal by simply inputting your card details after checkout.
However, if you already have a PayPal account, you may use it as your payment method.

Are payments secure?

All payments are processed via PayPal, one of the most trusted payment gateways in the world. PayPal uses the highest level of encryption and data security to ensure your details are protected. Paypal securely shares your order and delivery details with us, but does not share any of your sensitive payment information.

What is your exchange / return policy?

Customer satisfaction is of the utmost importance to us. Should you wish to return or exchange an item, a full refund (excluding delivery fees) will be issued, provided the item is returned within 14 days of the date of delivery, and is in its original, unworn, unaltered condition.

If a product is defective, it will be exchanged for a new product at no additional charge.

Please contact us to arrange for a refund of your order. The cost of the return is at the buyer's expense.

Custom orders and personalized orders are non-refundable.
Exchanges must be for items of equal or lesser value.

(3) Shipping

How long will it take for my order to be shipped out?

Each Jewellery By LOwusu piece is made to order and usually dispatched within 1-2 business days. In busier periods dispatch times can take up to 5 business days

How long does delivery take?

UK delivery generally takes 1-3 business days, European orders 5-7 business days and International orders 5-14 business days, depending upon the destination and customs processing.
For full shipping details please check out our Delivery & Returns page

How much does shipping cost?

It depends on your country and the item you are purchasing. To view shipping costs, add your desired products to your cart, proceed to the cart page, select your country and click "Update Your Cart Total".
*Please note ordrs shipped outside of the UK may be subject to Custom charges and import duties.
For full shipping details please check out our Delivery & Returns page

Do you ship internationally?

Yes. We ship to almost every country. To confirm whether we deliver to your country, add your desired products to your cart, proceed to the cart page and check if your country is available for selection.

(4) Custom Orders

Do you make custom items?

Yes custom requests are welcome. Please email: lowusu@aol.com or Contact us and submit your request.

(5) More Questions

If you have any further questions, please feel free to contact us.