Delivery & Returns

Each Jewellery By LOwusu piece is made to order and usually dispatched within 1-2 business days. In busier periods dispatch times can take up to 5 business days

All orders are gift wrapped in tissue paper before being placed in a black drawstring pouch.

A confirmation email will be sent as soon as your order has been processed.

Some orders will require a signature upon delivery.

UK Delivery

Standard (Not tracked)

1-3 Business days*


Next Day Delivery (Tracked)

Next Business day


International Delivery

Standard (Not tracked)

5-14 Business days*


AirsureĀ® (Tracked)

5-10 Business days*


International Signed forā„¢ (Tracked)

5-10 Business days*


*Please note shipping estimates are a guide only (actual shipping times can be quicker or longer) and commence from date orders are shipped out.

Orders travelling outside of the UK may be subject to Custom charges and import duties. Unfortunately, Jewellery by Lowusu have no control over these charges or delays and cannot predict what they may be.
Please contact your local customs office for additional information.

Have other questions about Delivery/ Shipping? Contact us


Customer satisfaction is of the utmost importance to us. Should you wish to return or exchange an item, a full refund (excluding delivery fees) will be issued, provided the item is returned within 14 days of the date of delivery, and is in its original, unworn, unaltered condition.

If a product is defective, it will be exchanged for a new product at no additional charge.

Please contact us to arrange for a refund of your order. The cost of the return is at the buyer's expense.

Custom orders and personalized orders are non-refundable. Exchanges must be for items of equal or lesser value.

Have other questions about your return? Contact us